Privacy policy

This Privacy Policy explains how Eco Repairs collects, uses, and protects your personal information when you use our website or our appliance repair services. We take your privacy seriously and are committed to handling your data securely and transparently.

1. About Us

Eco Repairs is the data controller for the information we collect through this website and through our services.
If you have any questions about this policy, you can contact us at:
Email: support@ecorepairs.co.uk

2. Information We Collect

We may collect the following information:

• Your name and contact details (email, phone number, address)

• Appliance details (brand, model, serial number, product code)

• Booking information

• Payment information (processed securely by third-party providers)

• IP address, browser type, device information

• Website usage data

• Location data (if enabled on your device)

3. How We Collect Information

We collect information in three ways:

• You provide it directly, such as when you contact us, book a repair, or fill out a form

• Automatically, when you visit our website (through cookies and analytics tools)

• From third-party services, including advertising, analytics, and live-chat platforms

4. How We Use Your Information

We use your personal data to:

• Manage and complete your repair booking

• Contact you about appointments or enquiries

• Improve our website and services

• Provide customer support

• Process payments

• Send confirmations or updates

• Show relevant advertising (if cookies are accepted)

• Meet legal and regulatory obligations

We process your data under contract, legitimate interests, and—where applicable—your consent.

5. Sharing Your Information

We may share your data with:

• Our engineers and customer service team

• Service providers (e.g., payment processors, booking platforms, analytics tools, marketing platforms)

• Professional advisers such as insurers or accountants

We do not sell your personal data.

6. Keeping Your Data Secure

We use secure servers, encryption, access controls, and other technical measures to protect your information.
If you believe your data has been misused or accessed without authorisation, please contact us immediately.

7. Data Retention

We keep your information only for as long as necessary to:

• Provide our services

• Comply with legal and tax requirements

• Resolve disputes

Backup copies may be stored securely for compliance purposes.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the information we hold about you

• Correct inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Request a copy of your data

• Withdraw consent (where processing is based on consent)

To exercise your rights, email: support@ecorepairs.co.uk
If you are unhappy with how your data is handled, you can contact the Information Commissioner’s Office (ICO).

9. Cookies

Our website uses cookies to improve performance, personalise your experience, and support analytics and advertising.
You can disable cookies at any time in your browser settings, although some features may not work correctly.

10. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.
Your continued use of the website indicates acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:
Eco Repairs
Email: support@ecorepairs.co.uk